Privacy Policy
Who we are
U.S. East Coast Trade (USECT), is a company based in greater Boston area that owns successful brands including SHAD & SHAD DÉCOR. All of our products are fully handmade, unique and precisely designed and chosen by professionals at the headquarters in Topsfield, MA.
These products are made in facilities that support environment.
At U.S. East Coast Trade, our SHAD DÉCOR’s focus is on the design & production of best selling handcrafted decorative animals, keychains, vintage models and holiday ornaments. These items can be used as decorative, door stopper, bookend and many more that are sized between 3-40 inches.
SHAD specifically designs and manufactures the superior-quality children’s products and proudly offer the cuddliest lovable plush toy in the world. At SHAD, we test each individual category in a third party CPSC- accepted laboratories. We are proud to offer the safest toys in the market and guarantee that our selection goes beyond U.S. Consumers Product Safety Commission and CANADA
Consumer Product Safety Act. (ASTM F963-17) & (SOR/2011-17).
VISION STATEMENT:
To be the most customer based company that provides the highest value to the people, the environment and the communities.
OUR MISSION:
As a customer-focused business, our goal is to continuously improve consumer satisfaction to generate greater values and increase customer’s loyalty.
Thank you for choosing us and we look forward to work with you for years.
Please visit us at www.usect.us/brands to learn more.
What personal data we collect and why we collect it
Comments
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download the images on the website.
Contact forms & Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Analytics
Who we share your data with
We are not shared your information such as name and address to any third party. We only use your information to process your order.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
How we protect your data
We work with Site Lock which is very well known in providing security in e-commerce.
Return Policy
Make a Return
New, unused item can be returned within 2 weeks for a full refund to your original method of payment. If the original method of payment is unavailable, we will issue your refund in the form of store credit. Used / open package item is not accepted for return. We will not accept the return of products damaged due to negligence or abuse.
New, unused item must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable. Customer is responsible for all costs of returning the item.
Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.
If you feel that your item is eligible for a warranty evaluation by the U.S. East Coast Trade due to defect in its materials or workmanship, read the warranty detail and contact us directly. Customer must have proof of purchase, and evidence for defective item. For more details contact us directly.
Warranty Detail
If you feel that your item is eligible for a warranty evaluation by the U.S. East Coast Trade due to defect in its materials or workmanship, contact us directly within 2 weeks of delivery. Customer must have proof of purchase, and evidence for defective item. Orders older than 2 weeks and less than 30 days: Please email: contact@usect.us To ensure you have a valid warranty and to help get it resolved as quickly as possible please make sure your email and item falls within the following guidelines.
- Item displays a manufacturer defect. Therefore, it is not damaged as a result of natural wear and tear or accidents resulting in broken item.
- Please provide as much detail as possible in your email. Include the order number, purchase date, and a brief description of the issue. Most importantly please attach photos of the item including the defective area. Requests must have pictures included in order to be processed.
- Keep in mind items that requested for return after 2 weeks requires 20% stocking fee.
Exchange & Return
Sometimes you need to exchange a product for something else. The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange. You’ll receive a full refund for items returned in new, unused condition. Refunds and credits are issued as soon as your return is received and validated by our Returns Department.
Contact our Customer Services Department if you have more questions. Customer is responsible for the shipment of returned item therefore, he/she is responsible for the cost of shipping. All return policy will be used for exchange too.
Return Shipping
Customer is responsible to pay for shipping of returned / exchanged item.
If you have any question or concern please